General FAQ's
We get it – periods and cups can be a little overwhelming. If you’ve been wanting to try a cup but feel a little nervous, we’ve got your back. Here are a few common questions to help as you get started with your rhythm product. Don’t see an answer to your question below? Feel free to visit our contact us page and drop an email. The bottom line: you don’t have to figure this out alone.
Our cups are made of 100% recyclable, ultra-soft, medical grade silicone free of microplastics.
While every individual is different, the average learning curve is 1-3 cycles. So don't fret if you're not an expert by the first use. ;) By the 3rd cycle, you should be feeling pretty comfortable (but if not, we’re happy to answer any questions you may have at support@rhythmcare.co).
First thing’s first, wash your hands thoroughly before inserting your cup. You will do this every time upon inserting, adjusting and removing.
There are various folding methods included in the pamphlet in your canister. We suggest you try all to ensure you find the best one for you – right now our favorite is the C Fold but everyone is different. If you are experiencing discomfort or leakage going back to trying these different methods will help to get you on track. If you threw it away, no problem. Click here to download the PDF.
First thing’s first, wash your hands thoroughly before inserting your disc. You will do this every time upon inserting, adjusting and removing.
In your disc canister you will find a pamphlet that breaks down how to insert your cup. First you will fold, grab each side at the middle of the
disc and pinch your cup towards the center. Now you're ready to put
it in.
Now let's tuck it in! Insert the disc
using your index finger to help guide the front of the disc into place, tucking it right behind your pubic bone. If you can’t feel it, you have it in the right spot!
If you are experiencing discomfort or leakage going back to trying these different methods will help to get you on track. If you threw it away, no problem. Click here to download the PDF.
Although you can safely wear our cup or disc for up to 12 hours, on the heaviest days of your period you may want to change your cup more often.
Start by relaxing (take a deep breath or two if it has been an hectic day) and lightly tugging on the stem of the cup with your thumb and index finger while moving the cup toward the opening of your vagina. As it comes closer grab the base of the cup to help remove it completely. If your suction doesn’t release naturally during this time, pinch the cup slightly above the base, this may be messier but will help with comfort.
Once removed, dump the blood into the toilet.
The easiest way to remove your cup is by using the hook & pull method.
Start by relaxing (take a deep breath or two if it has been an hectic day).
Hook your index or middle finger
into one of the loops and slowly
remove your disc. Once out, keep your finger hooked and allow the disc to drop away from you, emptying the contents into the toilet.
We recommend changing your cup every 12 hours. Ideally, it’s nice to 2-3 cups on hand so you can rotate properly. If not, just make sure to clean your cup before using it again. Click here for our hygiene products that can help with keeping your cup/disc squeaky clean.
Every 12 hours is a great general rule. Think of it like brushing your teeth, once in the morning and once at night.
Yes you can. Just like we mentioned above, changing every 12 hours is a great rule so empty and swap with a clean cup before bed and you should be good to go. Night night!
No, cups are not safe to use during sex. Please be sure to remove your cup before you’re feeling frisky to avoid any unwanted complications. If you’d like to keep your period products in during sex try our Classic Disc that is able to stay in while you get it on.
When the cup is placed correctly you should not feel it inside you. Some with shorter vaginas may feel the pull tag a bit, but no more than a tampon string. If it’s uncomfortable we recommend taking it out and replacing it to find a comfortable spot. One or two cycles you’ll find your perfect placement technique and shouldn’t feel it.
While we cannot guarantee, most will not feel the disc during sex. Take that as you will. 😉
Yes. We recommend using a pH balancing lube to keep everything happy down there!
Yes both a cup or disc can go in water just as you would with a tampon.
Before using, we recommend sterilizing your cup/disc. You can do this by placing it in a heat resistant bowl or mug and covering with boiling water or using one of our cleaning containers like our cleansing cup. Let it sit for up to 10 min before removing and then let it air dry.
All done with your period? Sterilize again by following the instructions above and put your clean, fully dry, cup back in the satin bag or cleansing cup to keep clean before your next period.
While our cup is medical grade silicone and can technically last up to 10 years, we recommend replacing every 2-3 years or if you see any cracks or tears in the product. If your cup is used for anything other than your periods (we’ve all seen the TikTok, right?) then we recommend replacing it as well. Trust us, weirder things have happened to these cups so keep it stored and clean, and always replace it if you feel it’s been in a sketchy situation.
We are proud to partner with our customers to make valuable impact to causes that provide direct benefits to elevate women’s health. You can learn more about the causes we support thanks to your purchases here.
Period are well… personal. Given the nature of our products being personal hygiene products we are unable accept returns. Transitioning from tampons and pads to reusable care can take a few tries to find your rhythm. Check out our FAQ’s for more guidance on how to use your products.
If you still have an issue with your order please contact us at support@rhythmcare.co and we will be happy to help.